Booking Terms & Conditions
Here are a few things you need to know about booking a party or other gathering at Quizzic Alley:
Non-refundable deposit and full payment
A non-refundable deposit must be paid at the time of booking to secure that booking. This allows us to order food and arrange staff to host your party.
You are required to pay the balance on the day of the party once we know exactly how many people are in attendance and what extras you choose. The account must be settled before the end of the potions class.
You may change the date of your booking at any time up to 14 days prior to the day of the party and your deposit will be applied to the new date.
Cancellations and no-shows
If you need to cancel your booking, the deposit will not be returned to you. However, if we find another taker for that timeslot, we will happily refund your deposit. If you fail to turn up for your party for whatever reason, your deposit will be forfeited.
Party fees are for 10 people. Additional people over 10 will be charged a per head rate. If there are fewer than 10 people at your party, you will still be charged the full 10 person party rate.
A member of the Quizzic Alley team will call you at least one week prior to your party to confirm numbers, final arrangements and answer any questions you have. Please reply to emails and respond to messages promptly so that we can be prepared for your group.
You are also most welcome to bring your own cake and party food. Please note the restrictions and recommendations around food included in the email confirmation sent to you soon after your initial booking. In general, we do not permit hot food and have no facilities for re-heating food. We also have a very small fridge so it is not possible to store cold cakes, eg. ice cream cakes. Please do not bring pastry based food, eg. sausage rolls and pies or a $50 cleaning fee may be charged.
The classroom is already decorated so please do not bring wall decorations, party sprinkles, confetti, streamers, party poppers or other party decorations, including pinatas, or a $50 cleaning fee may be charged. You are welcome to bring small decorations for the table.