Terms & Conditions

The base fee for our birthday parties / potions classes is calculated on ten people including the guest of honour but not including any supervising adults. Additional people over ten in number are charged at a per head rate. Bookings with fewer than ten people will be charged the full base fee.

Every paying guest receives a complimentary QBrew which is a carbonated, non-alcoholic beverage. There is complimentary tap water in the room for all guests.

The booking party may choose from a selection of optional extras at additional cost, including a cake and party wands for each paying guest. Cakes cancelled with 14 days of the party must be paid for. If ordered, wands will be gifted to every paying guest present and must all be paid for on the day of the party. Additional wands are generally available for purchase for any individuals unable to attend the party.

Toasted sandwiches from Melted next door can be ordered in advance on the day but are not included in Quizzic Alley’s offerings.

Prohibited foods

You are welcome to bring your own cake and party food. We do not permit hot food and have no facilities for re-heating food. Do not bring pastry based food, eg. sausage rolls and pies. We also have a very small fridge so it is not possible to store cold cakes, eg. ice cream cakes.

Supervision of guests

The supervising parent/adult is solely responsible for supervising the consumption of food and beverages and for the conduct and behaviour of attendees while celebrations, eating and drinking are under way. Plates and eating utensils are available for hire but the supervising parent/guardian may bring their own. There are glasses in the room for QBrew and water. We ask that you do not bring additional beverages.

The throwing of food and food fights is strictly prohibited. Any evidence of this bahaviour will incur a cleaning fee. You may also be charged a cleaning fee in the event of prohibited foods creating a mess or if food mess is excessive.

Damage to property (whether accidental or not) including fixures and furniture must be paid by the supervising parent/guardian.

Cleaning fee

A cleaning fee starting at $50 may be charged for the above incidents or infringements. An additional fee may be charged in the event of permanent damage to furniture, infrastructure, fixtures or equipment.

We know a child’s birthday party or similar celebration can be stressful for parents. Please understand that our team is also under a lot of pressure to quickly engage with the children, to keep them entertained and to deliver a magical experience they will remember forever. When parents and professors work together, magic really does happen. Please treat our staff with kindness and respect at all times. Listen actively, speak courteously, and understand that they are here to assist you and you them. Your patience is appreciated and remember, a smile and a thank you go a long way in creating a positive experience for everyone.

Aggression or threats of any type, including verbal, directed at our staff, other customers or the children will not be tolerated. Anyone who exhibits such behaviour will be asked to leave and the police may be called.

Any patron who behaves inapropriately or is perceived by a team member to be behaving inappropriately may be removed from the premises at any time. If the event is disrupted no refund or reschedule will be offered.

The classroom is already decorated so please do not bring wall decorations, party sprinkles, confetti, streamers, party poppers, pinatas, balloons or other party decorations.

A $50 cleaning fee may be charged if our staff are required to clean up a mess as a result of any of the above or similar.

You are welcome to bring small decorations for the table.

Quizzic Alley™️ does not have space to accommodate guests outside of their allocated time so please arrive at least 10 minutes before the start of your booking.

To enjoy the full experience we ask that all guests arrive on time. We can delay the start for a few minutes but the class will commence without late comers if necessary.

Those arriving late can join the class and, although we will do our best to catch them up, they may miss out on activities.

Late commencement due to late arrivals will result in a shorter class and classes/bookings cannot be rescheduled nor extra time made available for no-shows.

If you are unsatisfied with your experience, we encourage you to get in touch with our team via email. Out of respect for our staff and our business, we ask that you email us before posting on social media.

Requests for a refund or a reschedule will only be considered after the event upon receipt of an email from the parent/guardian concerned and by management in consultation with team members. Decisions made will be final.

During the course of government mandated restrictions and prohibitions due to the Covid19 Pandemic or other pandemic, Quizzic Alley™️ will operate entirely within the adjusting guidelines at all times, in order to provide a safe environment for customers, staff and for the wellbeing of the wider community.

In making a booking or entering the venue, all customers agree to respect and act within the guidelines at all times. Infringement of any rules or guidelines could result in the reservation and/or experience being terminated at any time without a refund.

If an attendee, parent/guardian or associated person appears to be unwell with Covid-related symptoms they may be asked to leave the premises or refused entry. Under these circumstances your booking may be rescheduled to a later date.

In the first instance please contact us via email magic@quizzicalley.com

Magical Mixology Sessions are designed with adults in mind. Children are welcome to attend and participate and The Sneaky Cauldron™️ team will do their best to ensure they have an experience equal to their parent/guardian, but some may be less engaged.

Family-friendly sessions are offered as a non-alcoholic alternative to our main offering and are designed for families with young children in mind.

The Sneaky Cauldron™️ may offer other different sessions during the season or in the course of its tenancy, eg. themed afternoon or morning teas, trivia nights. These may include an alcoholic offering which will be specified at the time of booking.

All ticket types in all sessions entitle each ticket holder to one magical experience per purchase at the date and time specified at the time of purchase.

All attendees under the age of 18 must be accompanied by a parent or guardian who is 18+. Unaccompanied minors are not allowed.

Children 4 years of age or younger are free but will not be allocated their own drinks or items for potion making or any other activity. However, they are welcome to participate alongside other members of their family.

Customers who purchase tickets separately have no guarantee of being seated together.  If you are linked to another group in the same booking period, please contact us via email at least 48 hours before the start of the scheduled session and we will do our best to seat your parties at the same table or as near each other as possible.

Any patron who appears intoxicated may not be admitted or may be removed from the premises at any time and no refund or reschedule will be offered.

Please treat our staff with kindness and respect at all times. Listen actively, speak courteously, and understand that they are here to assist you. Your patience is appreciated and remember, a smile and a thank you go a long way in creating a positive experience for everyone.

Aggression or threats of any type, including verbal, directed at our staff, other customers or children will not be tolerated. Anyone who exhibits such behaviour will be asked to leave and the police may be called.

Any patron who behaves inapropriately or is perceived by a team member to be behaving inappropriately may be removed from the premises at any time. If the event is disrupted no refund or reschedule will be offered.

If you are unsatisfied with your experience, we encourage you to get in touch with our team via email. Out of respect for our staff and our small, family-owned business, we ask that you contact us BEFORE you post on social media.

Requests for a refund or a reschedule will only be considered after the event upon receipt of an email from the patron concerned and by management in consultation with team members. Decisions made will be final. No refunds of any kind will be available on site in the form of cash or credit.

The Sneaky Cauldron™️ does not always have space to accommodate guests outside of their allocated time so please arrive at least 10 minutes before the start of your booking.

To enjoy the full experience we ask that customers arrive on time. For those arriving late, the allocated table/s will be available until the booking is scheduled to end. Late arrivals may have to wait outside the room until a team member is available to let them in. No reschedule or extra time will be made available and aspects of the full experience may be missed if time runs out on the customers’ reservation.

During the course of government mandated restrictions and prohibitions due to the Global Covid19 Pandemic, The Sneaky Cauldron™️ will operate entirely within the adjusting guidelines at all times, in order to provide a safe environment for customers, staff and for the wellbeing of the wider community.

In purchasing a ticket or entering the venue, all customers agree to respect and act within the guidelines at all times in order to have their reservations and purchases fulfilled. Infringement of any rules or guidelines could result in the reservation and/or experience being terminated at any time and not being refunded.

If a patron appears to be unwell with Covid-related symptoms they may be asked to leave the premises or refused entry. Under these circumstances your reservation may be rescheduled to a later date.

In purchasing a ticket to The Sneaky Cauldron™️, customers agree that they are purchasing a ticket to an experience and that any choice they make to consume alcohol on site is entirely their own. In purchasing a ticket, customers gain access to attend their chosen session within which a limited amount of alcohol is made available (unless otherwise specified by the ticket type).

If a customer chooses not to consume alcohol, a similar magical experience will still be provided to the same quality. As a result, no discounts are made available for persons not consuming alcohol.

In the first instance please email us sorcerers@thesneakycauldron.com.au

All ticket types in all workshops entitle each ticket holder to one magical experience per purchase at the date and time specified at the time of purchase.

All attendees under the age of 10 must be accompanied by a parent or guardian who is 18+.

Children 4 years of age or younger are free but will not be allocated their own drink or equipment or ingredients for the activity.  However, they are welcome to participate alongside other members of their family.

Please treat our staff with kindness and respect at all times. Listen actively, speak courteously, and understand that they are here to assist you and you them. Your patience is appreciated and remember, a smile and a thank you go a long way in creating a positive experience for everyone.

Aggression or threats of any type, including verbal, directed at our staff, other customers or children will not be tolerated. Anyone who exhibits such behaviour will be asked to leave and the police may be called.

Any patron who behaves inapropriately or is perceived by a team member to be behaving inappropriately may be removed from the premises at any time. If the event is disrupted no refund or reschedule will be offered.

If you are unsatisfied with your experience, we encourage you to get in touch with our team via email. Out of respect for our staff and our business, we ask that you email us BEFORE posting on social media.

Requests for a refund or a reschedule will only be considered after the event upon receipt of an email from the patron concerned and by management in consultation with team members. Decisions made will be final.

Quizzic Alley™️ does not always have space to accommodate guests outside of their allocated time so please arrive at least 10 minutes before the start of your booking.

To enjoy the full experience we ask that customers arrive on time. For those arriving late, the allocated table/s will be available until the booking is scheduled to end. Late arrivals may have to wait outside the room until a team member is available to let them in. No reschedule or extra time will be made available and aspects of the full experience may be missed if time runs out on the customers’ reservation.

During the course of government mandated restrictions and prohibitions due to the Global Covid19 Pandemic, Quizzic Alley™️ will operate entirely within the adjusting guidelines at all times, in order to provide a safe environment for customers, staff and for the wellbeing of the wider community.

In purchasing a ticket or entering the venue, all customers agree to respect and act within the guidelines at all times in order to have their reservations and purchases fulfilled. Infringement of any rules or guidelines could result in the reservation and/or experience being terminated at any time and not being refunded.

If a patron appears to be unwell with Covid-related symptoms they may be asked to leave the premises or refused entry. Under these circumstances your reservation may be rescheduled to a later date.

In the first instance please email us magic@quizzicalley.com